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B 6. Bruce believes his employees are responsible and able to work without intense direction and supervision（管理）. He is a: A. Theory X manager B. Theory Y manager
C. Theory Z manager D. contingency（偶然性）theory manager E. classical manager
B 1. Which of these is a part of an organization’s internal environment? A. its customers
B.its salespeople C.its wage structure
D. its suppliers E. its competitor
E 2. The __________ environment represents（表现）the outer layer of the environment and affects organizations __________. A. task; indirectly B. general; directly
C. internal; directly D. internal; indirectly（间接地） E.general; indirectly
C 3. Which of these is NOT a part of an organization’s general environment? A. technological D.legal-political
B. economic
C. competitors
E. socio-cultural
D 4. An organization’s task environment includes all of the following EXCEPT: A. competitors B. customers C. labor markets D.employers E. suppliers
A 5. Which of these are included in an organization’s task environment? A. suppliers
B. accounting procedures （手续）
C. technology D. government E. demographic（人口统计学的）characteristics B 6. Which of the following consists of demographic factors, such as population density?
A. technological environment B. sociocultural environment C. legal-political environment D. internal environment E. economic environment
B 7. The __________ represents people in the environment who can be hired to work for the organization. A. competitors
B. labour market C. suppliers
D. customers E.government
C 8. Which statement （叙述）below is correct?
A. When environment is dynamic（活跃的）, uncertainty is low. B. When the environment is unstable（动态的）, uncertainty is low.
C. A dynamic environment has more uncertainty than a stable environment. D. The stability（稳定性）of the environment does not determine the structure of the firm. E. None of the above.
A 9. Research has found that a(n) __________ structure works best when organizations experience uncertainty.
A. flexible （灵活的） B. mechanistic（机械的） C. intuitive（直觉的） D. inorganic
E.
rigid （死板的）
C 1、Which of these refers to the code of moral principles and values that govern behavior with respect to what is right and wrong? A. social responsibility B. free domain
C. ethics D. codified law （编纂法典） E. discretionary（任意的）responsibility E 2. Around ____ per cent of adults reach the level three stage of moral development.
A. 30 B. 40 C. 50 D. 80 E. 20
A 3. Ethics deals with _______ values that are a part of corporate culture and shapes decisions concerning social responsibility with respect to the _______ environment. A.internal/external B.external/external C.internal/internal D.external/internal E.none of the above
B 4. The assumption（假设）that ‘If it’s not illegal, it must be ethical,’ ignores which of the following?
A. domain of codified law B. domain of ethics C. domain of free choice E. domain of symbolism
C 5. The golden rule ‘do unto others as they would do unto you’ is: A. an example of the utilitarian approach to ethical behaviour
B. representative of the moral-justice approach to moral decision making C. an example of the values that guide the individualism approach to ethical behaviour
D. an age-old piece of advise not to be taken too seriously E. an example of the justice approach to ethical behaviour B 6. Individualism is most closely related to: A. social responsibility B. free choice C. economic responsibility D. codified law part of which approach to ethical behavior?
A. the utilitarian approach B. the individualism approach C. the justice approach D. the moral-rights approach E. the defensive（防御的）approach
D 8. Most of the laws guiding human resource management are based on the: A. utilitarian approach B. moral-rights approach C. individualism approach D. justice approach
E.
togetherness
D 7. Sexual harassment（性骚扰）is unethical because it violates（违反）an important
D. discretionary responsibility
E. collectivism（集体主义）approach
C 1. A desired future state that an organization attempts to realise（明白）is called a(n):
A. plan B. vision statement
C.
goal
B. D. mission statement E. idea A 2. __________ specify future ends and __________ specify today’s means. A.Goals, plans B. Plans, goals C.Planning, organising D. Ideas, behaviours E. Mission, vision
C 3. Which of these is the act of determining the organization’s goals and the means for achieving them?
A. organising B.brainstorming C.planning D.developing a mission E.a blueprint B 4. The planning process begins with which of these? A. the development of operational（运作的）goals B. the development of a mission statement
C. communication of goals to the rest of the organization D. a company-wide meeting E. brainstorming
D 5. The __________ is the basis for the strategic level of goals and plans which in turn（空的） shapes the __________ and __________ level. A. goal, mission, tactical
B. operational goal, mission and tactical （策略的） C. objective, operational, mission D. mission, tactical, operational
E. tactical plan, operational, mission
A 6. __________ are primarily concerned with tactical goals/plans. A. Middle management
B.
Board of directors
C. Consultants D.Senior management E. Lower management
D 7. Which of these are primarily responsible for strategic goals/plans? A. middle management B.board of directors C. consultants（咨询者） D.senior management E.lower management
D 8. A statement that identifies distinguishing characteristics of an organization is known as: A. a goals statement
B. a values statement
D.a mission statement
C. an income statement
E. a competitive-edge statement
C 9. The organization’s reason for existence is known as: A. the organization’s value
B. the organization’s vision
C. the organization’s mission D.the organization’s goal E. the organization’s service
C 10. ‘We seek to become the major computer maintenance（维修）business in Shanghai ’ is an example of a statement you are most likely to find in the organization’s: A. tactical goals
B. operational goals
C. mission D.tactical plans
E. operational plans
B 11. Goals that define the outcomes that major divisions（部门）and departments must achieve in order for the organization to reach its overall goals are called: A.strategic goals B. tactical goals C. operational goals D. a mission E. a plan
A 12. Specific results expected from individuals are called: A. operational goals
B. tactical goals
E.
mission statements
C. strategic goals D.operational plans turn lead to the attainment of __________ goals. A. Operational, strategic, tactical C. Strategic, tactical, operational E. None of the above
A 14. The first step in the MBO process is: A. setting goals
B. developing action plans
D. reviewing progress
C. appraising（评价）overall performance
B. Tactical, operational, strategic D.Operational, tactical, strategic
D 13. __________ goals lead to the attainment（成就）of __________ goals, which in
E. reliant（依赖）on the objectives, which should be laid down（制定）first A 15. The final step in the MBO process is to:
A.appraise overall performance B.develop an action plan C.review progress D.set goals E.conduct periodic checkups（周期的审查） C 16. Contingency（偶然性）plans are:
A. plans that are developed to achieve a set of goals that are unlikely to be repeated in the future
B. plans that used to provide guidance for tasks performed repeatedly within the organization
C. plans that define company responses to specific situations, such as emergencies or setbacks
D.most important in the organizations