发布时间 : 星期五 文章秘书英语：Unit 2更新完毕开始阅读
Unit 2 How Does a Secretary Work in the Office?
本单元教学要求：
1． 掌握秘书工作职责、写商务信函的基本知识 2． 了解如何处理好与上司和同事之间的工作关系 3． 熟悉商务礼仪
Section 1 Meeting the Office Staff
一、 背景知识
打招呼在建立人际关系中起着润滑剂的作用，特别是在和上司、同事还不熟悉的时候。中国人见面时，习惯说“吃了吗？”“去哪儿？”等关于个人生活的话来打招呼。这在英国或美国人看来，不是想请他们吃饭就是打听他们的隐私，很不习惯。因此，在国际交往中，要“入境随俗”。每天一进工作单位，可以适时和遇到的每一位同事说：“Good morning/afternoon”。说话时，要注视对方，保持微笑，还要区别使用正式用语和非正式用语。如对上级和初次见面的人，要称呼：Mr/Mrs/Ms/Miss +姓，如Mr/Mrs/Ms/Miss Smith/Green/Handerson ，或Sir/Madam。对有头衔的人，用头衔+姓表示尊敬，如Dr Brown, Professor Black。对熟悉的人、同事、同辈人，可直呼其名（这点也同样适用于介绍），如Bill, Ann等。
介绍是一个人对另一个人的正式引见，可以分为自我介绍和第三方介绍。第三方介绍顾名思义是由第三方介绍另外两方相识。介绍时通常要掌握以下原则：
1． 把男士介绍给女士（但在工作和商务场合，不分性别，要按照级别介绍：把级别低
的介绍给级别高的）； 2． 把年轻的介绍给年长的； 3． 把次重要的介绍给重要的； 4． 把主人介绍给客人； 5． 把家人介绍给来宾； 6． 把未婚的介绍给已婚的。
二、 课前提问：
1. What preparations should you make for meeting the office staff? 2. How do you greet different people?
3. What office etiquette do you know? Name three. 4. What is the right attitude to office work?
5. What skills do you need for administrative work？
6. Whom should you turn to for help when you have some problems? 三、 语言学习
How are you? 你好。通常为熟人之间打招呼用语，近年来，逐渐代替How do you do!用于第一次打招呼，其回答为Fine, thank you.
first of all [副词]首先: Marriage is, first of all, a contract which must be governed by justice.婚姻首先是一种契约，它必须以公正为制约。First of all, we are today as Senator Kennedy has admitted, the strongest nation in the world militarily. 首先，正如肯尼迪参议员所承认的那样，我们是世界头号军事大国。
start with从......开始: He had nothing to start with. 开始时他一无所有。But as you know to start
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with we'll have more difficulty with new product. 但是，您知道，刚一开始销售新产品，我们会有更多的困难。
It’s nice to meet you.＝pleased to meet you. 很高兴见到你。为美式英语日常打招呼用语，语气比how are you更随便些，用于第一次见面时的问候。
know one’s way around熟悉业务: I’m sure you will soon know your way around.我相信你会很快熟悉业务。
四、 参考答案
Keys to the exercises
III. Further Exercises
1. Restudy the dialogue and briefly answer the questions about it. 1) Who will Zhang Yi work for?
Zhang Yi will work for Ling Yun.
2) When will Zhang Yi start working with her boss?
Zhang Yi will start working with her boss beginning next week.
3) How does Huang Hao get himself introduced? He says: ―Pleased to meet you. My name is
Huang Hao.‖ to get himeself introduced.
4) What does Chang Cheng say when he is introduced to Zhang Yi?
How do you do? My name is Chang Cheng. 5) Who is Jiang Yan?
Jiang Yan is Ling Yun’s Personal Assistant. She is leaving at the end of the week. 6) How many people have been introduced to Zhang Yi altogether?
Four people have been introduced to Zhang Yi.
2. Complete the following dialogue and look at the disc for a suggested version of each and
listen to its recording.
(Yang Fang is explaining to Zhang Yi the structure of the company.) A: I think I’d better take this opportunity （利用这个机会）to explain to you exactly who’s who in the company. You’ll need to know who to go to if you want to contact a particular manager. Let’s start right at the top: Zhang Zhonghua is the Managing Director and his Personal Assistant is An Jing. The company is divided into four departments 分成四个部门）：Production, Marketing, Personnel and Finance. OK? B: Uh - huh.
A: Right. Let’s deal with each one in turn（我们按顺序来吧）. Wu Yong looks after Production, and his title is Production Manager, and Tian Mi works as Personal Assistant in the Production Department. Then there are two secretaries. Is that clear? B: Yes.
A: Moving on to the Marketing Department, we’ve got Ling Yun. Jiang Yan is working for Ling Yun as Personal Assistant. As I have told you, she’ll leave at the end of the week（她下周末会离开）and you’ll take her place and start working as Mr. Ling’s PA from next week, OK? B: Yes, fine.
A: As you know, I’m Personnel Director and Li Li and Yang Hui are the two secretaries in the department. Is that clear? B: Uh -uhu.
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A: And finally ... Yan Jin is responsible for （负责）the Finance Department (财务部) . His PA is Li Yan. So that’s a brief overview of the structure of the company. Do you have any questions? 3. Translate the following sentences into English and look at the disc for a suggested version of each.
1) 我带你到处转转，见见将和你一起工作的同事。
We should go round and meet some of the staff you’ll be working with. 2) 让我们从凌云开始吧！ Let’s start with Ling Yun. 3) 期待着下周见到你。
I’m looking forward to seeing you next week. 4) 可以占用你们一点儿时间吗？ Can I have a few moments of your time? 5) 今明两天你将和他在一起。
You’ll be spending today and tomorrow with him. 6) 她这周末将离职，由你取代她。
She is leaving us at the end of the week and then you’ll take her place.
五、 课文译文
与同事见面
嗨！张一，早上好。您好吗？ 很好，谢谢。您怎么样？
我很好。首先我想应该带你到处转转，见见将和你一起工作的同事。让我们从凌云开始吧，他是你上司。 好的。 请进。
早上好，凌云。我带张一到处转转，趁她还没开始和你一起工作，先介绍你们认识。 早上好，张一。很高兴见到你。 很高兴见到您。
下周开始，你将和他在一起工作。本周最后两天你会被告知怎样处理事务，这样你就会清楚该怎么工作了。
好的，张一，期待下周见到你。
是的，凌先生，盼望着和您一起工作。
（楚天舒和张一进入一间办公室。）
大家早上好。可以占用你们一点儿时间吗？我想给你们介绍一个新成员。首先，介绍你认识黄先生，我们的办公室主任。今明两天你将和他在一起。 很高兴见到你，我叫黄浩。 很高兴认识您，我是张一。
张一，介绍你认识一下常先生，这是张一。 您好。我叫常诚。 我是蒋燕。
蒋燕是凌云的私人秘书。她这周末将离职，由你取代她，这之前她会告诉你如何处理办公室事务。
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课文录音全文
(Zhang Yi, on her first day as a secretary, is introduced to some of the staff she will be working with. Chu Tianshu, Personnel Director, is showing her around.) A: Hi. Good morning, Zhang Yi. And how are you? B: Very well, thank you. And you?
A: Yes, I’m fine. First of all I think we should go around and meet some of the staff you’ll be working with. Let’s start with Ling Yun, your boss. B: Yes, I see.
(A is knocking at the door.) C: Come in. please.
A: Good morning. Ling Yun. I’m just showing Zhang Yi around, doing the introductions, before she starts working with you.
C: Good morning, Zhang Yi. It’s nice to meet you. B: It is nice to meet you too.
A: Now, you’ll be working with him beginning next week. In the second part of this week you will be shown how everything’s done, so that you know your way around. C: Fine. So, I’ll look forward to seeing you next week, Zhang Yi. B: Yes, I’m looking forward to working with you, Mr. Ling. (Chu Tianshu and Zhang Yi enter a room)
A: Good morning, everyone. Can I have a few moments of your time? I’d like to introduce a new member of our staff. First things first, I’d like to introduce you to our Office Manager, Mr. Huang. You’ll be spending today and tomorrow with him. D: Pleased to meet you, my name’s Huang Hao. B: Glad to meet you. I’m Zhang Yi.
A: Zhang Yi. Let me introduce you to Mr. Chang, this is Zhang Yi. E: How do you do? My name is Chang Cheng. F: Jiang Yan.
A: Jiang Yan is Ling Yun’s Personal Assistant. She’ll be showing you how everything works before she leaves us at the end of the week and then you’ll take her place.
Section 2 Getting Along Well with One’s Boss and Colleagues
一、 背景知识
人们可以选择工作，但很难选择上司。掌握一些关于上司的情况有助于正确处理与上司的关系，做好交办的各种事情。
首先，必须了解上司喜欢的信息传递方式：是写个便条，发封电子邮件，召开会议，还是打个电话等。
第二，要了解上司的好恶。 第三，了解上司的目标和期望。
和同事相处也是一门艺术，要待人平等、真诚，不要有自大或自卑的心理，建立和谐、合作、互助的关系，做事要得体，遇事要多站在别人的立场想，但也不要放弃与同事公平竞争的机会。
二、 课前提问：
1. What kind of boss do you want to work for suppose you are a secretary?
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