发布时间 : 星期日 文章商务英语写作更新完毕开始阅读
? ? ? ? ? You recently attended a one-day training course on health and safety. You were disappointed with the course and you have decided to write a letter of complaint to the training company.
Read the advertisement below, which gives details of the course. You have already made some notes on the advertisement. Then, using all your handwritten notes, write your letter to Moira Geddings at GBG Certification Services. Do not include postal addresses.
Write 120-140 words on a separate sheet.
GBG Certification Services Good for business, good for you. Regardless of whether you are in a manufacturing or service industry, you are required by law to operate your business in a manner which is safe and healthy for your workforce. Our courses will help you provide a safe and legally sound working environment for your staff. trainer was sick - Our one-day courses include: replacement poor Experienced and highly-qualified trainers High-quality information packs Small groups (maximum 8 people) Price includes lunch and refreshments pile of loose photocopies! not true! explain what was wrong with lunch All one-day courses run Monday-Friday from 9.30-17.00. For more information contact: started late Mora Geddings GBG House Summerfield Road Oxford OX8 4DN [范文]
Dear Mrs Geddings,
I write regarding a training course on health and safety which I attended 27 November.
When I booked this course, I chose your company as it came highly recommended and the courses seemed to be of a high standard. I was promised an experienced trainer but unfortunately he was sick and the replacement was not as good as expected. Regarding the information packs these were only a pile of loose photocopies, which was not promised. The class was supposed to be about 8 people but in mine there were about 15. Finally, I should make it clear that the class started 1 hour late, and the lunch that was served, was cold.
I am sure you can understand my disappointment. I would therefore be glad if you could investigate this matter. I look forward to hearing from you. Yours sincerely, Lisa Kostevska Cabin Attendant
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索赔：
compensate, indemnify, refund, apologise 投诉信范文：
Dear Sir or Madam
I am writing to complain about your Tour 5210 to Mexico on 15 June
The quality of the food in the hotels was terrible and everybody in our group was sick most of the time. I would like to remind you of the fact that your advertisement said ―superior hotels and fantastic food all the way‖. We must insist, therefore, that you refund at least 10% of our money as compensation.
If we do not receive adequate compensation within 7 days, we will be forced to write to the local newspaper. Yours faithfully 比较强烈投诉抗议信:
Dear Sir or Madam
I am writing about the heating unit you installed for us on 15 March last year.
Unfortunately, the heating system exploded on 12 January this year, and blew a large hole in the roof, thus resulting in a large damage to both our workshop and stocks.
I should like to remind you that we wrote to you on 9th December last year because it was making a strange noise, but you did not give us a reply.
We must insist, therefore, that you replace the heating system immediately and pay for our damage worth US $ 400,000. Your faithfully 道歉信结构： 表示歉意 解释原因 处理意见 再次道歉
Letters of apology
I am writing to apologise for/about This was due to …
Unfortunately, we have been unable to … I am sorry for any inconvenience this has caused. I can assure you that we will… 例题 ? ? ? ? Chris: please write back to Ms Jereme with regrets, etc. We mustn’t lose this customer Thanks - Hugh. QUALITY CAFETERIAS INC. NEW ROAD
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You are the secretary in a company which makes plastic tableware. Your boss has left the letter below for you to answer. Write a letter of 120 - 140 words to Ms, Jerome, explaining the reason for the damaged goods. Use the information in
her letter and the notes from your boss.
Do not include addresses.
Write on your Answer Sheet.
MELBOURNE 6 October 1997 The Manager
Plastic – A – Plenty Co. Gough Industrial Estate Melbourne
Dear Sir or Madam
5 years to be exact. PLASTIC TABLEWARE-Product nos. 0821 (forks) and 7234 (bowls)
We have used your company as a supplier to our restaurants for several years, and until recently the quality of your products has always been good.
However, on 2 September this year, we took delivery of some plastic tableware which was of extremely poor quality. Many of the bowls were chipped and several of the forks were broken. We cannot use them in our cafeterias.
We will replace them free of charge. I do hope that such a delivery will not be repeated, and that your supplies to us in the future will again be of high quality. If, however, we receive any further faulty plastic tableware from you, we will be obliged to find another supplier to provide us with goods which meet our own high standards I am sure you will be able to provide us with a satisfactory explanation.
So do I! It was the faulty packing machine ( now repaired. )
Tell her it won’t happen again – she’s an excellent Customer, so please offer our apologies.
Yours faithfully, Ann Jereme Restaurants Director 范文：
Dear Ms Jeremy,
Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.
After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.
According to the sales contract between us, we will, of course, replace your faulty delivery free of charge. I would like to offer our apologies once again and thank you being an excellent customer. Yours sincerely, 例题 ? ?
You work in the Sales Department of an international company. Manuela Garcia, an important client, is visiting your company for a day. There are some changes to the itinerary you sent her last week.
Write a letter of 120 - 140 words to Ms Garcia, using the original itinerary and your handwritten notes, informing her of the changes.
Proposed itinerary for one-day visit of Manuela Garcia
Wednesday 20 October
11.00 Ms Garcia arrives on flight 1 B 432 from Madrid
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John Sallis to meet Ms Garcia at airport 45 11.30 Arrival at company
Original arrival time too optimistic John Sallis to give Ms Garcia an introductory tour of company
Restaurant full. It‘s now the Swan hotel 12.30 Lunch at White Hart restaurant
( John Sallis, Carol Snape, Tom McAllister Sue Smith Manuela Garcia )
14:00 Meeting in boardroom
Carol can‘t make it. Explain why ( Carol Snape Tom McAllister Sue Smith Manuela Garcia )
15:30 Coffee break
Give some details 16:00 Product presentation
( Carol Snape, Tom McAllister; Sue Smith Manuela Garcia )
18:00 John Sallis to take Ms Garcia to the airport 19:00 Ms Garcia departs on flight 1 B 886 to Madrid
例题：
John has to go early. Sue will take Manuela to the airport Dear Ms Garcia,
Further to last week‘s correspondence, I am writing to inform you that we have to make a few changes to the original itinerary for Wednesday 20 October.
Firstly, in order to allow plenty of time for you to travel from the airport, your tour of the company will be slightly shorter than the hour which we had originally planned. Secondly, please note that as the White Hart is full on Wednesday, lunch will be at the Swan Hotel. Carol Snape will, however, not be joining us due to a previous engagement.
It has been confirmed that Tom McAllister will show the new video about our new natural shampoo range at 16.00. As John Sallis has to leave early, Sue Smith will accompany you to the airport for your evening flight. If you have any questions, please do not hesitate to contact me. Yours sincerely 例题 ?
You are responsible for planning the magazine advertising of your company‘s new product, which is a polish for cars. You have just received the letter below from the magazine that you are going to advertise with. You have also received a memo from your Marketing Manager about the advertising campaign.
write a letter of 120-140 words to Mr Ellwood at the magazine, telling him about the changes to the advertisement booking, and asking him or any other information that you require. Dear Ms Beddington, Thank you for your advertisement booking, the details of which I confirm below. Name of Company: Autocare Products Name of Product: Supergloss Details of Advert:1/2-page black and white Advert will appear in: June, July and August issues of the magazine ?
Cost of advert:$350 per issue (3 issues=$1050) Discount:5% for early booking Total Cost: $997.50 We trust that this is satisfactory. Yours sincerely, - 9 -