企业物流外包的风险及其市场诚信的关系研究

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北京交通大学毕业设计(论文) 第 1 页

目 录

中文摘要 ....................................................... 3 Abstract ....................................................... 4 1 绪论 ........................................................ 5

1.1 研究背景和意义 ........................................ 5 1.2 研究现状 .............................................. 6 1.3 相关理论 .............................................. 7

1.3.1 物流外包的概念 ................................... 7 1.3.2 风险的概念 ....................................... 7 1.3.3 物流外包的风险特征 ............................... 7 1.4 研究内容和方法 ........................................ 8

1.4.1 研究内容 ......................................... 8 1.4.2 研究方法 ......................................... 9

2 市场诚信导致的企业物流外包的风险表现 ........................ 9

2.1 无目的性风险 .......................................... 9 2.2 信息不对称风险 ........................................ 9 2.3 供应商失控和信息外泄的风险 ............................ 9 2.4 锁定和协作风险 ....................................... 10 2.5 绩效评价风险 ......................................... 10 2.6 高期望风险 ........................................... 10 2.7 客户信任风险 ......................................... 10 3 企业物流外包风险的衡量与评价 .............................. 11

3.1 企业物流外包风险衡量评价指标体系 ..................... 11

3.1.1 企业物流外包风险评价指标体系的设计原则 .......... 11 3.1.2 企业物流外包风险评价指标体系 .................... 11 3.2 企业物流外包风险的模糊层次评价法 ..................... 12

3.2.1 确定指标权重 .................................... 13 3.2.2 确定一级指标的隶属度 ............................ 13 3.2.3 应用模糊综合评价法估计风险水平 .................. 14 3.2.4 确定总体风险水平 ................................ 14

4 企业物流外包风险的危害性分析 .............................. 15

4.1 服务质量下降 ......................................... 15 4.2 失去业务控制 ......................................... 15 4.3 企业机密外泄 ......................................... 16 4.4 协调困难 ............................................. 16 4.5 转置管理成本的上升 ................................... 16

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4.6 企业市场竞争力的损害 ................................. 16 5 加强市场诚信建设,完善企业外包风险防范的对策 ............... 17

5.1 建立企业物流外包的风险防范管理体系 ................... 17 5.2 选择合适的物流服务商 ................................. 18

5.2.1 决策阶段 ........................................ 18 5.2.2 标准和目标的制定阶段 ............................ 18 5.2.3 精选阶段 ........................................ 18 5.2.4 选出最优的供应商 ................................ 18 5.2.5 合作阶段 ........................................ 19 5.3 建立基于信息共享的信息支持系统 ....................... 19 5.4 加强合作双方的战略联盟和相互信任 ..................... 20

5.4.1 特征型信任机制的形成 ............................ 20 5.4.2 规范型信任机制的形成 ............................ 21 5.4.3 过程型信任机制的形成 ............................ 21 5.4.4 完善促进信任的外部机制 .......................... 21

6 结论 ....................................................... 22

6.1 本文的研究成果 ....................................... 22 6.2 论文的创新点与不足 ................................... 22

6.2.1 论文的创新点 .................................... 22 6.2.2 论文的展望 ...................................... 22

参考文献 ...................................................... 23

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中文摘要

改革开放以来,我国的经济发迅速,但是随着企业利润源的不断被挖掘,越来越多的企业将目标瞄准第三利润源一物流。企业物流外包有降低企业成本、提高核心竞争力、提高企业需求反应速度和提高客户服务水平等众多优势,也是企业优化资源配置和提高核心竞争力的有效运作模式。然而,在我国,许多企业都倾向于自建物流,不仅造成了大量的资金、人员的浪费,而且阻碍了我国第三方物流市场的快速发展。究其原因是我国市场诚信体系的不健全,导致企业惧怕物流外包中的各种风险。。

目前,国内对物流外包的风险与市场诚信的关系研究相对较少,本文在借鉴国内外风险分析理论与方法的基础之上,结合我国企业物流业务外包的实际情况,从发包商企业的角度对物流外包风险进行了系统的分析与研究。首先分析了物流外包风险的相关概念,然后对我国现在的企业物流外包的现状的现状进行梳理,主要是对因为市场诚信缺失而易引发的市场物流外包风险做了一个详尽解析,然后是对这种物流外包风险的评估和危害性有了全新认识,提出加强市场诚信建设,完善企业外包风险防范的具体对策。

关键词:物流外包、市场诚信、风险防范

北京交通大学毕业设计(论文) 第 4 页

Abstract

Since reform and opening, China's rapid economic development, but as the source of corporate profits continue to be excavated, more and more companies are targeting a third profit source logistics. Logistics outsourcing has lower business costs and improve the core competitiveness, and improving demand responsiveness and improve customer service and many other advantages, but also companies to optimize resource allocation and improve the core competitiveness of the effective mode of operation. However, in China, many companies tend to self logistics, not only caused a lot of money, personnel, waste, and hinder our rapid development of third-party logistics market. The reason is that China's market credit system is not perfect, leading to fear risks in logistics outsourcing. .

At present, the risks of logistics outsourcing relationship between research and market integrity is relatively small, paper, drawing domestic and international risk analysis based on theory and methods, combined with our logistics outsourcing the actual situation of the enterprise from the perspective of contract providers logistics outsourcing a systematic risk analysis and research. First analyzes the concepts of logistics outsourcing risk, then our current status of logistics outsourcing business to sort out the current situation, mainly because the market is a lack of integrity caused by easily understood risks of logistics outsourcing market has made a detailed analysis, then this kinds of logistics outsourcing risk of harm with a new understanding, proposes to strengthen the market integrity, and improve the corporate outsourcing of specific risk prevention measures.

Key words:Logistics outsourcing;market integrity ;risk prevention

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