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Unit 1 2 1.Patriotism,
observance
and
integrity,
service,
work
independently,English proficiency etc·
2. Ability not only to pinpoint the sites such as tourist attractions， hotels，and restaurants on the way but also locate nearby tourist attractions in case the guests need to break up the monotony of the routine trip.
3 humor can help to set the keynote of the group. Know well when and how to use humor. Humor can energize and motivate the guests to have more relaxing experience .it is a powerful strategy for diffusing tense situations
6. Tour guide comrrronly works long hours and the job is demanding, doing a lot of talking, walking and other physical things. So he/ “ for the tourists.
6.first , tour guides must rid themselves of any prejudices toward any group of people; second , a tour guide must know the basic sensitivities of certain cultures.
7.simply because he has experience in giving tours. 8.yes , it is 9.insufficuient competency-based skills and unsufficient experience.
10.beijing is located in the warm temperate zone, which gives it a continental monsoon climate. The average temperatures of the hottest month july and the coldest month January range from 27and4.6 below zero. 四 1. to discover his or her areas of weankness 2. tough and complicated 3. insufficient English proficiency
4. is another common pitall for new tour guides 5. be able to discuss a variety of interests 7.take on challenges . she must be in good health aro energetic. a positive attitude toward difficult tasks Be willing to admit mistakes initiativelv.
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8. able to overcome all the problems you confront. By embracing a positive and persistent attitude，you will be 9. tour guides are not liven any salary. 10 sacrifice time away from home and social life you have when you disintegrate whatever 四
’re out touring 1 rich history and culture
2 taking measure to refrain potential danger from occurring 3 win the trust and confidence of the elients 4 providing high-quality service for the guests
5 economic downturns , political upheaval, epidemic etc 6 commission and tips of each group 7requires a combination of competences 8 fine professional knowledge
9diversity of religious belief and individual differences 10 be in respect for all related staff Unit 2 四
1 has a thorough familiarity with the geography , history of a certain area 2 a guide works at the forefront of the travel 3 when a complaint or a dissatisfaction of the arrival of the guests industry
5 provides the guests with a personalized sightseeing experience 6 lead being penalized or deducted merits 7 making timely and thoughtful decisions 9 follow the guidelines for day-to-day tour management 10 would possibly jeopardize your health Unit3 四
1.2. 3. Shape the first impression on the travel agency 4. Greet and meet us at wharf from far away in person Confirm the name list upon the guests’arrival
5. winning the confidence and respect of your guests 6. 7. an affirmative nod and eve contact 8. in case any damage or lost occur
9. Getting thins done effectively and professionally Goes for a long way 10. for locating your group promptly
planned one the number of the guests isn't in accordance with the unit 4 二
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1 .Because he/she lacks both skills and experience. 2. 3. 4. They have a positive attitude toward China.
History，culture，geography，and architecture. 5. To add interesting, poignant or funny stories about human Because they often lack of experience. experiences along with the facts to make history “come to life 6.7. 8. prepare your schedule in advance lack sensitivity in discerning the needs of their guests
9. to raise cross culture awareness 10. unit5 to utilize all resources possible political and administrative center 四
1. sonveniently located in major intersections and downtown 2. area
savoury items may include a wide choice of pickles 3.4. vegetables is available 24 hours 5. provides authentic Cantonese cuisine
6. various dim sum , congee eith kinds of extra ingredients 7. 8. has earned it a high reputation 9. room service and dining is above average level are used in the roasting process to add to the meat a 10.distinctive aroma
unit6 order something different to meet his special dietary need 二 1. an itinerary is a detailed schedule or a suggested route for a 2. journey
changes of times , dates , activities , lodging and meals on the 3. tour .
the guide must double check the itinerary at the time of
pre-tour and verify it with the tour leader, international tour 4. guide or independent travelers after the greeting decline politely , providing acceptable reasons for the
decisions. explain that the travel service it not authorized to make the change ; advisable requests proposed by the tour leader must be relayed to the travel agency for further 5. instructions.
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The first step toward it is to offer an apology for the errors, providing an acceptable narration. Ask for forgiveness, and 6. try best to accommodate the guests.
In form the staff working for the next destination to make
7. arrangement for checking out , canceling meals , vehicles etc. Extend the touring time to a certain time in specific places or
increase some activities that are not included the with 8.9. package to fulfill reasonable requests. They will receive demerits Otherwise, the act violates the regulation issued by the
regional tourist administrations, which can be cause of 10. demerits. He must gain approval of both the company and the guests
and obtain signature of the tour leader or an independent L1.四traveler as well.
2. cope with changeable weather and unexpected emergencies 3. 4. it is crucial responsibility of a TG
5. through rational negotiation and discussion work out as planned meet the rational and possible requests
6. offer an apology for the errors 7. take good use of limited time 8. the best way to keep the group happy
9. to keep your cool and avoid any aggressive remarks 10. runs smoothly and feeficiently unit7
1. museums , historic and cultural sites , historical societies, physical landmarks.
2. Pre-boarding procedures;on-bus tour; walking-tour narration.
3. Begin by confirming the accurate time for morning call, breakfast ahead of scheduledtime for assembling 4. 20 minutes. 5. Because some toilets poorly-equipped in some scenic spots,and most toilets don’t provide toilet paper.
6. A tour guide plays a key role of interpreter and dissemination
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