发布时间 : 星期五 文章剑桥商务英语实训指导书doc更新完毕开始阅读
实训三 Telephone Calls 打电话
实训目的：
通过录音，掌握电话英语常用词汇和句型，学会在不同的商务场合用电话进行沟通。 Brief Introduction
电话问询是贸易中一种很常见的方式。对于生产或交易中遇到的各种问题，如果能通过电话方式解决，那便是最快捷、最有效率的。
（录音）Basic Expressions
1. This is Dajiang Food Store. How may I help you? 这里是大江食品店。请问我怎样能帮到你呢？
2. Could you put me through to the toy department? 请帮我接玩具部好吗？ 3. I’d like to order 3 cases of beer. 我打算订购三箱啤酒。
4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900. 我叫托尼·史密斯，住上海宾馆2107房间，我的电话号码是 6567-8900。
5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage is included. 您订的书请汇款一千五百元过来，邮资包括在内。 6. Hold on a moment please. 请稍等。
7. I’ll see if she is in. 我去看看她有没有在。
8. I am afraid she is out at the moment. 对不起，她这会出去了。 9. I’ll be pleased to if I can. 如果能的话，我很高兴。
10. Extension 121, please. 请接121号分机。Sorry, the line is busy. 对不起，线路忙。 11. Could I speak to Mr. Johnson, please? 我可以和约翰逊先生通话吗？
Sorry, there is no one by the name of Johnson here. 对不起，这里没人叫约翰逊。 12. Could you hold on a minute? I’ll get him for you. 稍等，我帮你去叫他。 Certainly. Thanks. 行，谢谢。
13. Mr. Smith is tied up at the moment. 史密斯先生现在脱不开身。 OK. I’ll call again later. 好的，我回头再打电话过来。
14. I am sorry I wasn’t in when you called. 很抱歉你来电话时我不在。 That’s all right. 没关系。
15. Operator, we were cut off. Could you reconnect me, please? 接线员，电话断了。可以替我重新接通吗？ Just a moment, please. 请稍等片刻。
16. Do you follow me? 听懂我的话了吗？ Yes, please go on. 听懂了，请接着谈。 17. Have you got it? 明白了吗？ Sorry. Do you mind repeating? 对不起，你介意再说一遍吗？
（录音）Conversations Dialogue 1 (O=operator)
O: International Trading Co. Good morning.
L: Good morning. May I speak to Mr. Smith, please? O: May I ask who’s calling, please?
L: This is Miss Li from the United Textiles. O: Just a minute, Miss Li. (Switches lines) Mr.Smith, Miss Li from United
Textiles wants to speak to you.
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S: Put her through, please. Hello, Mr. Smith speaking.
L: Good morning, Mr. Smith. I’m calling about the draft agreement you sent me……
Dialogue 2
A: United Development Corp. May I help you? B: I’d like to speak to Mr. Smith, please. A: Who shall I say is calling, please? B: This is Miss Zhang from ABC Corp.
A: I’m sorry, Miss Zhang, but Mr. Smith is not in at the moment. B: When will he come in, do you know? A: I suppose he won’t be in until 11:00. B: May I leave a message? A: Certainly.
B: Please ask him to give me a call as soon as he returns. He has my number. A: Very well, Miss Zhang, I’ll do that. B: Thank you. Goodbye.
Dialogue 3
A: (on the phone) Hello? Smith here.
B: Oh, Mr. Smith, my name is Melva Miller. You don’t know me, but I’m a friend of Mike Black. A: Oh, yes?
B: When I told Mike I was coming to live here he gave me your name, and suggested that I give you a ring. I was wondering if you could give me some advice. A: I’ll be pleased to if I can. What can I do for you?
B: Well, I’m looking for a place to live. Mike thought that as you’re an estate agent you might know of something suitable.
A: Yes, I think I can help you. Why don’t you come round and see me? Do you know where my office is?
B: Yes. I’ve got the address. A: Good. Where are you now? B: I’m at the post office.
A: Oh, well, that’s just a few minutes walk from my office. Come round and see me now. B: Thank you very much, Mr. Smith. A: Not at all.
Dialogue 4
A: Good morning. Marketing Department. Can I help you?
B: Good morning. This is Mr. Kubat. I ordered five barrels of your pure water a week ago, but they haven’t arrived yet.
A: Oh, I’m sorry, Sir. I’ll check it immediately. Can I have your full name, address and phone number?
B: Yes. Bruce Kubat, 480 Jinling Road, 5653-0198.
A: Thank you, Sir. I’ll check it with our delivery department and call you back in fifteen or twenty minutes. Please accept our sincere apologies.
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B: Oh, that’s all right. I’ll be waiting for your call. Bye-bye. A: Bye-bye and thank you for calling.
Words and Expressions draft 草稿 agreement 协议，协定 bother 麻烦，打扰 hang up / hang on 挂断电话/不挂断电话
step out 暂时离开 hold the line （打电话时）不挂断 extension (电话)分机 tie up （工作等）把……缠住，使无法脱身 cut off （指电话）通话被中断 reconnect 使重新接通 follow 听懂，领会
Substitution Drills
1 A: May I ask who is calling, please? 可以告诉我您是哪位吗？ May I know who is this speaking? Who shall I say is calling, please?
B: This is Mr. Fox from United Textiles. 我是联合纺织品的福克斯先生。 A: Mr. Smith, please. 史密斯先生在吗？ Is Mr. Smith in? Is Mr. Smith there?
B1: This is Mr. Smith speaking. 我就是。 Smith speaking. (Speaking)
Smith here. Is that Mr. Fox? 我是，是福克斯先生吗？
B2: I’m sorry. Mr. Smith is not in at the moment. 对不起，史密斯先生现在不在这里。 Sorry, he’s just stepped out. 他刚出去。 Sorry, he’s in the conference. 他在开会。 B3: Just a moment, please. 请稍等。 Hold the line, please. Hang on, please.
2. A: Mr. Smith, Mr. Li from United Textiles wants to speak to you. 史密斯先生，联合纺织品的李先生要和您通话。
phone call for you. 有您的电话。
you’re wanted on the phone. 有电话找您。
B: Put him through, please. Thank you. 请接过来,谢谢。
3 A: When will he come in, do you know? 你知道他什么时候来吗？ What time do you expect him back? 你预计他什么时候回来？ Will he be back soon? 他会很快回来吗？
B: I suppose he won’t be in until 11:00. 我想他十一点前不会回来。
I don’t expect him to be available until 2:30. 我想他得到二点半才能回来。 I’m sorry. I’ve no idea. 对不起，我不知道。
4 A: May I leave a message? 我可以留个口信吗？
Could you give him a message? 您能传个口信给他吗？
Could you tell him Mr. Zhang called? 您能告诉他张先生给他打过电话吗？
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B: Certainly. 当然。 Sure.
5 A: Would you like to leave a message? 您可以留个口信吗？ May I take a message? 您可以留个口信吗？
Shall I ask him to call you when he returns? 他回来时我要他给您打个电话吗？ B: Don’t bother. I’ll call back later. 不必麻烦了。我等会再打过来。
Yes. Please tell him to call Mr. Zhang at 231-4567. 好的,请叫他打231-4567给张先生。 Yes, please. My number is 231-4567. 好的,我的电话号码是231-4567。
6 I can’t hear you. Would you please speak a little louder? 我听不到你说话。您的声音能不能大一点？
The line is bad. Would you please say that again? 线路很差。请再说一遍。
Sorry. Something is wrong with the phone. It’s not clear. Please repeat that. 对不起，电话有点问题，不够清晰。 请重复一下。
7 This is Dajiang Food Store. May I help you? 这里是 大江食品店。请问你需要什么？ Fuda Company. 富达公司。
the tailoring department. 剪裁部。
8 Could you put me through to the Toy Department？您能帮我接通玩具部吗？ the information desk问询处吗 the manager’s office经理办公室吗 the fast food restaurant 快餐馆吗
9 I’d like to order 3 cases of Carlsberg Beer. 我想订购三箱嘉仕伯啤酒。 a birthday cake一个生日蛋糕
100 boxes of moon cakes一百箱月饼 a bouquet of flowers一束花
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