3民航服务商务英语 联系客服

发布时间 : 星期日 文章3民航服务商务英语更新完毕开始阅读

1.Lead in 2.Knowledge Base (1)Words and Phrases (2)Key Sentences 3.Part1 Dialogue (1)Tom now is booking flight tickets to Paris 熟悉Tic 任务ket 1.1 Service 英文(2)making a phone call to the tickets sales department 界面(3)Exercises 和票4.Part II Reading 面英(1)How to buy tickets? 语知(2)Exercises 该职业识 票务5.PartIII 活动主熟悉实训Announcements 要要求出票室、 (1)Booking on Line 掌握用的流语音 (2)E-ticket 英语来程以模拟(3))Exercises 进行客及英室 6.Part IV Additional Knowledge 票销售 文电(1)Brief introduction to Air China 话售(2)Brief introduction to Beijing (3)Exercises 7.Part V Progress Check (1)Words I have learned in this unit (2)Sentences I have learned in this unit I can: (1)talk about the procedures of booking air tickets (2)change the date of the booked flight China Part V Progress Check 票和回答所咨询问题 课堂教学、 情境模拟、 视频演示 5

1.Lead in 2.Knowledge Base (1)Words and Phrases (2)Key Sentences 3.Part1 Dialogue (1)A cabin attendant meets Tom at the cabin door (2)Making a phone call to the tickets sales department 该职业航空活动主模拟(3)Exercises 4.Part II Reading 检查乘客的登机牌,正确识取登机牌上的信息。使用英语登机广播词惊醒更好更为周到的服务。 课堂教学 情境模拟 分组练习 要要求港问(1)1)Cabin Attendant's Qualifications 掌握在询广(2)Exercises Wait任务1.2 ing and Boarding 乘客进播、5.PartIII 入机舱航空Announcements 的时模拟(1)Boarding 候,能港值(2)Greetings 够以英机系(3))Exercises 语亲切统、6.Part IV Additional Knowledge 的问候语音和乘客模拟进行交室 流 (2)Brief introduction to Dubai (3)Exercises 7.Part V Progress Check (1)Words I have learned in this unit (2)Sentences I have learned in this unit I can: (1)talk about waiting and boarding (2)direct the seat for the passenger (1)Brief introduction to Emirates 6

情境二 任务能力目标: 值机(Check-in) 1.能掌握信息咨询、办理旅客乘机手续、办理行李乘机手续、货物运输等常用英语 任务知识目标: 1.了解信息咨询、乘机手续等常用语 任务 任务任务 教学 教学实施 相关 方法 知识 手段 学习如何办理团体值机手续,学习为残(1)Check-in at the airport 疾人办理登机手续的对话 课堂教学 情境模拟 视频演示,编号 名称 描述 条件 1.Lead in 2.Knowledge Base (1)Words and Phrases (2)Key Sentences 3.Part1 Dialogue (1)Tom and his family are checking now (2)Exercises 4.Part II Reading 航空该职业模拟活动主港安(1.1)General Regulations 要要求检(1.2)Check-in Procedures 任务Check掌握用室、(1.3)Travel Documents 1.1 -In 英语来语音(2)Exercises 进行办模拟5.PartIII Announcements 理登记室、 (1)Be Ready for Check-in 手续 多功(2)Reminding Check-in 能板 (3))Exercises 6.Part IV Additional Knowledge (1)Brief introduction to Air Australia (2)Brief introduction to Sydney (3)Exercises 7.Part V Progress Check (1)Words I have learned in this unit (2)Sentences I have learned in this unit

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掌握关教师于办理示范 登机手续的广播词,学习办理登机的相关规定和了解具体程序

I can: (1)talk about the procedures of check-in. (2)offer the luggage service for the passenger. 1.Lead in 2.Knowledge Base (1)Words and Phrases (2)Key Sentences 3.Part1 Dialogue (1)At the check-in counter (2)Handling the oversize baggage (3)Exercises 4.Part II Reading (1)Baggage service at the airport (1.1)Rules about the Carry-on Baggage 该职业Bagga活动主要要求航空模拟(1.2)Baggage Size (1.3)Checked Baggage 如何用英语指导放置行李 掌握关闭电子设备英文广播词 课堂教学 情境模拟 分组练习 (2)Exercises 任务ge 舱、 掌握用5.PartIII 1.2 Servi语音英语来Announcements ce 模拟进行行(1)Baggage Lost Announcement 室 李服务 (2)Baggage Service (3))Exercises 6.Part IV Additional Knowledge (1)Brief introduction to Northwest Airlines (2)Brief introduction to New York (3)Exercises 7.Part V Progress Check (1)Words I have learned in this unit (2)Sentences I have learned in this unit I can: (1)talk about the rules on over-sized and

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